order policy


 

order Changes

When placing your order, please make all your final selections for your stationary such as the choice of typography, paper, colors etc. If you still like to change something in your order, please contact us immediately. Depending on how far the process have reached, changes may be possible. Additional fees can be charged – we will let you know before we proceed. Changes on personalized orders that have been signed-off and approved are not revisable.

 

design CHANGES

Two runs of text revision and feedback are included in your order. Minor typographic and content changes are also included. However, if we have started processing your order and you want to switch your design to an other design within our collection, a change fee of €100 will be charged. If you want to change design after approving your digital proof, a fee of 100% of the item cost will be charged.

 

Quantity changes

Pretty Paper do not refund requests for lower quantities than ordered. If you would like to increase your item quantities we will issue an invoice for this cost.

 

Invoicing

Change requests with additional fees will be invoiced separately and must be paid before the production stage.

PRICING

Prices listed within our website are subject to change without notice.

 

REPRINTS

Your approval of the digital proof acts as final confirmation of the design – exactly as they appear within the digital file that you recieve from us. Changes after this point will lead to reprinting fees. The customer will be responsible for the re-printing cost. Pretty Paper are in no event responsible for incorrect text that has been approved by the customer. Reprints will be delivered within 10 business days after new sign-off. If final prints do not match the approved digital proof, Pretty Paper will offer a reprint free of charge.

 

RETURNS

All our items are designed and printed on demand and we cannot offer returns or exchanges of any kind in the event of customer dissatisfaction. If your order have not yet been processed by a designer, a order cancellation can be possible, contact us for the status of your order.

 

ARTWORK OWNERSHIp

All illustrations, artwork and images are owned by Pretty Paper. Pretty Paper have full legal ownership of the artwork included within our website and printed stationery. Under no circumstances may our artwork be reproduced or repurposed within any print or digital media.